Privacy Policy


Citadines Temple Bar Limited trading as Temple Bar Hotel ("we, "us" or "our"), operated by the Pyramid Hotel Group, fully respects your right to privacy and any personal information which you volunteer to us will be treated with the highest standards of security and confidentiality.  Temple Bar Hotel includes any outlet that operates within the hotel namely meetings and events and our food & beverage outlets inclusive of Buskers Bar, Buskers On The Ball & Toast Restaurant.

This privacy statement tells you about your privacy rights and sets out how we, as a Data controller, collect and process personal data about visitors to our website, subscribers to or users of our online services, individuals who we communicate or interact with in the course of our business and individuals whose personal data is provided to us in connection with the provision of our services.

Our website includes this website, all our associated sites and our social media pages.  This statement also sets out information about data subject rights and our obligations under data protection law.  This privacy statement should be read in conjunction with our Cookie Policy [insert link].


We reserve the right to amend this page from time to time and we encourage you to visit our Privacy Statement page regularly.  If we make any changes, we will post those changes here and update the "Last Updated" date at the bottom of this Privacy Statement. 


1.  Personal Information

As defined in GDPR, personal information is “any information relating to an identified or identifiable natural person”. It is information that identifies you, directly or indirectly, as an individual or relates to an identifiable individual.

In providing our services, we may collect various personal information which you provided us with: Contact information, including: title, name, postal and email address and phone/mobile number, information about your preferences for your stay, transaction information, including payment and reservation information and booking details. Business information from our corporate customers, including job title, employer details (company name and business postal address) as well as booking type preferences.

In providing our services, we may also receive personal data indirectly.  In situations when you:

1.1.  Stay with other guests whose details you may provide as part of the reservation;

1.2.  Make a reservation on behalf of someone else;

1.3.  Purchase a gift voucher with the delivery service to another recipient than related to you;

You should only provide us with information about other people if you have their permission to do so. It’s your responsibility to ensure that the other person is aware that you have done so and that this individual has accepted that we use their personal information as outlined in our Privacy Statement.

2.  Sensitive Personal Information

The term “sensitive information” in GDPR is referred to as “special categories of personal data”, this refers to personal data revealing your physical or mental health, racial or ethnic origin, political opinions, religious or philosophical beliefs, your sexual life or sexual orientation, genetic data, biometric data (if used to identify an individual) or trade union membership.  In general, we do not collect sensitive information unless it is volunteered by you. We may use health information provided by you to meet your particular needs during your stay including any mobility restrictions or specific meal preferences.

3.  Personal information from children

We do not administer bookings from children under 18 years old and we do not knowingly collect their personal information. As a parent or legal guardian, you should not allow your children to submit their personal information without your permission.



We will only use your personal information for the various purposes and legal bases set out below:

1.      To provide our products and services to you and perform our contract with you, we use your information in certain cases, such as:

1.1.  Bookings

We use your personal information to administer your booking. If the required personal data is not provided, we will not be able to administer your booking. When you make a reservation with us, we will send a booking confirmation by email. On occasion, we may get in touch with you by email or by phone with information related to your stay, meeting or event. This is to respond and handle requests you have made or to assist you and provide you with other relevant information.

1.2.  Online Services

As you make enquiries and engage with us, information is gathered about you. In order to assist you and provide you with relevant information, we may process your personal information when you communicate with us using our website, via online chat, contact us through our enquiry form or externally via social media to question us or inform us of any requests or preferences you may have.


1.3.  Online Services

We may also collect your personal information from other sources, third parties. We may then combine this information with information that was given to us and information we collect about you. This may include information from your travel agent, online companies whose websites allow you to book various travel services (e.g., Expedia) and other partners. We may use this information for the purposes described in this Privacy Statement.


2.       Direct marketing about our services with your consent which you can withdraw at any time

2.1. Communication

We may also use your contact information to send marketing communication about our products and services, as permitted by law. We send our customers regular newsletters by email. There may be other times when we get in touch by post, by phone or by texting you, depending on the contact information you share with us. We also send you an email related to your upcoming stay, such as how to contact the hotel, and information that we feel might be useful to you in planning or getting the best out of your stay with us. You may opt-out from marketing communication at any time by clicking the relevant link in the e- mail message or contacting the marketing department at

2.2. Market research

We may ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.


2.3. Bookings

When you use or make a booking in one of our facilities (e.g. Buskers Bar) you might be asked for your contact details. If you have opted-in to receive updates you might receive regular texts by SMS. We send regular texts by SMS. You can opt out, or unsubscribe, from this SMS service at any time.


2.4. Guest Review

We may use your contact information to invite you to write a review after your stay, which may ask for information about the property, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can be displayed anonymously.  By completing a guest review, you’re agreeing that it can be displayed on, for example, our websites, or on our social media accounts; to inform other travellers about the quality and services of the resort.


3.       To comply with legal and regulatory obligations

We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.


4.       To manage our business for our legitimate interests


“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and products. For example, we have an interest in making sure our marketing is relevant to you, so we may process your information to send you email marketing that is tailored to your previous stay(s).

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email Please bear in mind that if you object this may affect our ability to carry out below tasks for your benefit.


4.1. Conduct marketing activities

4.1.1. If you have provided us with your email address at some point over the past 12 months we may use this email address to target you with specific offers on Facebook or other social media sites that allow re-targeting services.

4.1.2. When you participate in our promotional activities (e.g. competitions during trade shows or on our social media channels), your contact information will be collected to administer these promotions. If you agree (opt-in), we will use your contact information to send you regular news and offers related to our products and services. You will only be added to our marketing database with your prior marketing opt-in permission located on the form your contact details were collected. You can unsubscribe/opt-out from marketing communication at any time by clicking the relevant link in the e-mail message or conducting the marketing department at

4.1.3. If you choose to participate in our social media activities (e.g. competitions, shared offers or other promotions), we may use the publicly available information you voluntarily share with us during the activity (e.g. your photos). This information might only be used in connection with that specific activity and we will ask you if you agree for us to use it beforehand.

4.1.4. Provided that you have not objected us using your details in this way, we may use your business contact information to provide you with information related to our services and products, which we think will be of interest and value to you (meeting, event planning, corporate room rate or any other).

4.1.5. To offer the best service, we have the ability to retain your contact details should you input them on our website using Avvio’s software Allora. This enables us if you do not complete your transaction by clicking submit to send you the email reminder to continue with your reservation. Such contact details may be used to contact you to assist with your transaction only. The information you enter into our booking forms may be collected and stored briefly so that we can contact you in relation to the nature of your attempted transaction, even if you don’t confirm the transaction. This may be used to send an email and will not use this data for any other purpose, we won’t store it for longer than necessary and we certainly won’t share it with any other company. Our aim is to provide you with the highest level of service that we can.

3.2. Analytical

To better understand how you interact with our websites. Enhance the user experience and improve the functionality and quality of our services.



Our commitment is to protecting your privacy. We protect your information from unauthorised use or loss and will only pass your data to our business partners, to fulfil your requirements, improve our services or where we are required to do so by law.

We may disclose your personal data to:

·         A third party who provides a service to us (including our Internet Service Provider who records data on our behalf and is bound by confidentiality provisions)  

·         A prospective seller or buyer of any our business or assets

·         A third party where we are under a duty to disclose or share your personal data in order to comply with any legal obligation

·         A third party where it is necessary to protect the vital interests of the data subject or another natural person

·         A third party where necessary for our legitimate business interests to protect the rights, property, or safety of Citadines Temple Bar Limited, our customers, or others

To the limited extent that it is necessary to transfer your personal data outside of the EEA, we will ensure appropriate safeguards are in place to protect the privacy and integrity of such personal data, including standard contractual clauses under Article 46.2 of the GDPR. Please contact us if you wish to obtain information concerning such safeguards (see Contact Us below).

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.

We take security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these measures regularly.

We will keep your personal data for as long as it is necessary to enable you to use our services, to provide our services to you, unless a longer retention period is required. This is to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.

You have the right to request access to, rectification, or erasure of your personal data, or restriction of processing or object to processing of your personal data, as well as the right to data portability. In each case, these rights are subject to restrictions as laid down by law. The following is a summary of your rights:

·         The right of access enables you to receive a copy of your personal data

·         The right to rectification enables you to correct any inaccurate or incomplete personal data we hold about you

·         The right to erasure enables you to ask us to delete your personal data in certain circumstances.

·         The right to restrict processing enables you to ask us to halt the processing of your personal data in certain circumstances

·         The right to object enables you to object to us processing your personal data on the basis of our legitimate interests (or those of a third party). 

·         The right to data portability enables you to request us to transmit personal data that you have provided to us, to a third party without hindrance, or to give you a copy of it so that you can transmit it to a third party, where technically feasible.

You have the right to lodge a complaint with the Data Protection Authority, in particular in the Member State of your residence, place of work or place of an alleged infringement, if you consider that the processing of your personal data infringes the GDPR.

If you wish to exercise any of these rights, please contact us (see Contact Details below). We will respond to your request within one month. That period may be extended by two further months where necessary, taking into account the complexity and number of requests. We will inform you of any such extension within one month of receipt of your request. We may request proof of identification to verify your request. We have the right to refuse your request where there is a basis to do so in law, or if it is manifestly unfounded or excessive, or to the extent necessary for important objectives of public interest.

Questions, comments, requests or complaints regarding this statement and the personal data we hold are welcome and should be addressed to, by writing to Data Protection, Temple Bar Hotel, 13 – 17 Fleet Street, Temple Bar Dublin 2 or by Phone at +353 (01) 677 3333.  All requests will be dealt with promptly and efficiently.

Last updated: 25 May 2018

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